Terms of service

Welcome to Chunpan.

These Terms of Service (“Terms”) govern your use of chunpan.shop and your purchase of products from our website. By accessing our website or placing an order, you agree to these Terms of Service.

1. Website Use

You agree to use our website only for lawful purposes.

You may not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to damage, disrupt, or interfere with the operation of the website.
  • Copy, reproduce, modify, distribute, or misuse website content without permission.
  • Use automated systems, including bots or scrapers, to access the website without authorization.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, measurements, and other product information are accurate and up to date.

However:

  • Product colors may vary slightly due to different screen settings, lighting conditions, and other display factors.
  • Product measurements may have minor variations due to manual measurement.
  • Product availability may change based on inventory.
  • We may correct errors or update product information when necessary.

3. Orders and Payments

When you place an order:

  • You agree to provide accurate and complete customer and shipping information.
  • You confirm that the payment information provided is valid and that you are authorized to use the selected payment method.
  • You agree to review your order information before completing your purchase.

We reserve the right to refuse, cancel, or limit an order when reasonably necessary, including in cases involving suspected fraud, pricing errors, inventory issues, duplicate orders, or other legitimate business reasons.

If we cancel an order after payment has been received, we will refund the amount paid for the canceled order to the original payment method, subject to applicable payment processing procedures.

4. Shipping

Chunpan currently ships to customers in the contiguous 48 states of the United States only.

Shipping destinations, order processing times, shipping methods, delivery estimates, shipping rates, and other shipping information are described in our Shipping Policy.

Customers are responsible for providing accurate and complete shipping information.

We are not responsible for delays, returns, or failed deliveries caused by incorrect, incomplete, or undeliverable shipping information provided by the customer.

5. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers may request a return within 30 calendar days after the order is delivered, subject to the eligibility requirements and procedures described in our Return & Refund Policy.

Customers must contact our customer service team and receive return approval and instructions before sending an item back.

6. Intellectual Property

All content on chunpan.shop, including but not limited to:

  • Text
  • Images
  • Trademarks and logos
  • Product information
  • Website design and layout

is owned by Chunpan or used with permission.

Unauthorized copying, reproduction, modification, distribution, or other use of website content is prohibited.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Chunpan is not responsible for:

  • Delays caused by shipping carriers or circumstances beyond our reasonable control.
  • Issues caused by incorrect or incomplete customer information.
  • Indirect, incidental, special, or consequential losses resulting from the use of the website or products.
  • Damages exceeding the amount actually paid for the specific product giving rise to the claim.

Nothing in these Terms limits or excludes any liability that cannot lawfully be limited or excluded under applicable law.

8. Governing Law

These Terms of Service shall be interpreted and governed by applicable law, including applicable U.S. federal laws and state laws governing consumer transactions, as applicable.

Any disputes arising from these Terms or your use of the website will be handled according to applicable legal procedures.

9. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, legal requirements, or services.

Any updated version will be posted on this page.

Continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

10. Contact Information

Brand Name: Chunpan
Legal Business Name: Baoding Baigou New City Chunpan Luggage Factory
Email: service@chunpan.shop
Phone: +1 205-530-8179

Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Central Time (CT), excluding U.S. public holidays.