Privacy policy
At Chunpan, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit chunpan.shop or make a purchase from us.
By accessing our website or purchasing our products, you acknowledge and agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
Personal Information You Provide
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment information
- Order details
- Information you provide when contacting customer service
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Website activity data
- Pages viewed
- Cookies and similar technologies
- Referring website or search source
2. How We Use Your Information
We may use your information for the following purposes:
- Process and fulfill orders
- Provide shipping updates and delivery notifications
- Respond to customer service requests
- Process payments
- Improve our website and shopping experience
- Prevent fraudulent transactions
- Communicate with customers regarding orders, services, or promotions
- Comply with legal, tax, accounting, and security obligations
3. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve the user experience.
Cookies may help us:
- Remember customer preferences
- Understand website usage
- Improve website performance
- Provide relevant services and marketing where permitted by applicable law
You may disable cookies through your browser settings. However, some website functions may not work properly without cookies.
4. Payment Information
Payments are processed through secure third-party payment providers.
Chunpan does not store your complete payment card information.
Payment providers process your information according to their own privacy policies and security standards.
5. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share information when reasonably necessary with trusted third parties, including:
- Payment processing providers
- Shipping and delivery partners
- Website hosting and e-commerce platform providers
- Analytics and advertising service providers
- Legal, tax, accounting, or regulatory authorities when required or permitted by law
These third parties are provided only with the information reasonably necessary to perform their services or fulfill applicable legal obligations.
6. Data Security
We use reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or misuse.
However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
7. Data Retention
We keep your personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing orders
- Providing customer support
- Handling returns and refunds
- Maintaining business records
- Complying with legal, tax, accounting, and regulatory obligations
- Preventing fraud and resolving disputes
When information is no longer needed, we may delete, anonymize, or securely retain it in accordance with applicable requirements.
8. Your Privacy Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including:
- Accessing your personal information
- Requesting correction of inaccurate information
- Requesting deletion of personal information
- Opting out of certain communications
- Limiting or objecting to certain uses of your information
To exercise applicable privacy rights, please contact us at service@chunpan.shop.
9. California Privacy Notice
If you are a California resident, you may have additional rights under applicable California privacy laws, including the right to know what personal information we collect, the right to request deletion, the right to correct inaccurate information, and the right to opt out of certain data sharing where applicable.
Chunpan does not sell personal information.
To submit a privacy request, please contact us at service@chunpan.shop or +1 205-530-8179.
10. Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or data practices.
Any changes will be posted on this page.
Continued use of the website after changes are posted constitutes acceptance of the revised Privacy Policy, to the extent permitted by applicable law.
12. Contact Us
If you have questions about this Privacy Policy, please contact us:
Brand Name: Chunpan
Legal Business Name: Baoding Baigou New City Chunpan Luggage Factory
Email: service@chunpan.shop
Phone: +1 205-530-8179
Customer Support Hours:
Monday–Friday, 9:00 AM–6:00 PM Central Time (CT), excluding U.S. public holidays.