Refund policy

At Chunpan, customer satisfaction is our priority. We aim to provide a clear and transparent return and refund process for customers in the United States.

1. Return Period & Eligibility

You may request a return within 30 calendar days after your order is delivered.

To be eligible for a return, the item must be unused and in its original, resalable condition.

The returned item must include its original packaging and all accessories.

Items that have been used, worn, washed, altered, or damaged due to customer use are not eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

Items that have been used, worn, washed, altered, or damaged by the customer.
Items missing their original packaging or accessories.
Items clearly marked as “Final Sale,” if applicable.

3. Return Request Process

Before returning any item, you must contact our customer service team.

Email: service@chunpan.shop

Please provide your order number, product information, reason for the return, and clear photos if the return is related to a quality issue, damage, or incorrect item.

After your return request has been reviewed and approved, we will provide detailed return instructions and the applicable return address.

Returns sent without prior approval may be delayed or refused.

4. Return Shipping Costs

Chunpan will cover the return shipping cost when the return is due to a product quality issue, an incorrect item received, or damage that occurred during shipping.

Depending on the circumstances, we may provide a prepaid return label or reimburse reasonable return shipping costs after verification.

If the return is due to a change of mind, sizing preference, or other personal reasons, the customer is responsible for the return shipping cost.

We recommend using a trackable shipping method when returning an item.

5. Restocking Fee

Chunpan does not charge a restocking fee for approved returns.

6. Refund Process

Once we receive the returned item, we will inspect it. Returned items are usually inspected within 3 business days of receipt.

Approved refunds will be processed within 5–7 business days after the returned item has been inspected and the refund has been approved.

Refunds will be issued to the original payment method used for the purchase.

Original shipping fees are non-refundable unless the return is caused by an error on our part, including a product quality issue, incorrect item, or shipping damage.

After we process your refund, your bank or payment provider may require an additional 3–10 business days to post the refund to your account.

7. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged during shipping, defective, or different from the item you ordered, please contact us as soon as possible.

We recommend contacting us within 7 calendar days of delivery and providing clear photos so that we can review the issue and assist you promptly.

8. Exchanges

We do not offer direct exchanges at this time.

If you need a different size, color, or style, please place a new order and return the original item according to this policy.

9. U.S. Returns Address

After your return request has been approved, eligible returns from customers in the United States should be mailed according to the return instructions provided by our customer support team to:

Chunpan Returns
U.S. Returns Address
540 Court Street
Port Allen, LA 70767
United States

Please contact our customer support team before sending a return to receive return approval and instructions.