Shipping policy

At Chunpan, we are committed to providing a reliable and transparent shipping experience for customers in the United States.

1. Shipping Destinations

Chunpan currently ships to customers in the contiguous 48 states of the United States only.

We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. Boxes, or APO/FPO military addresses.

We do not offer international shipping outside the United States.

2. Order Processing Time

Orders placed and paid for before 2:00 PM Central Time (CT) on a business day will generally begin processing on the same business day.

Orders placed after 2:00 PM Central Time (CT), or on weekends or U.S. public holidays, will generally begin processing on the next business day.

Our standard order processing time is 1–3 business days after payment confirmation.

Order processing time does not include weekends or U.S. public holidays.

3. Shipping Method

We currently offer:

Standard Shipping — Delivered through USPS, UPS, FedEx, or other comparable carriers.

The carrier used for an order may vary depending on the destination, package size, and fulfillment requirements.

4. Estimated Transit Time

After an order has been processed and shipped, the estimated transit time is:

Standard Shipping: 3–7 business days

Transit times are estimates only and are not guaranteed.

Delivery times may be affected by weather, carrier operations, holidays, or other circumstances beyond our reasonable control.

5. Estimated Total Delivery Time

The estimated total delivery time is 4–10 business days, including order processing and transit.

These timeframes are estimates and do not constitute a guaranteed delivery date.

6. Shipping Rates

Free Standard Shipping on orders of $79 or more
$9.99 Standard Shipping on orders under $79

The applicable shipping fee will be displayed at checkout before the order is completed.

7. Shipping Origin

Orders for customers in the United States are shipped from our U.S. fulfillment location:

U.S. Shipping Address
540 Court Street
Port Allen, LA 70767
United States

Chunpan uses a U.S.-based fulfillment partner to process and ship orders to customers in the United States.

8. Shipment Tracking

Once your order has been shipped, we will send a shipping confirmation email containing the available tracking information.

Please allow 1–3 business days for tracking information to appear or update in the carrier's tracking system.

Customers can use the tracking information provided in the shipping confirmation email to monitor the progress of their shipment.

9. Delivery Issues

Please make sure that your shipping address is accurate and complete before submitting your order.

If a package is delayed, lost, damaged, or incorrectly delivered, please contact our customer support team as soon as possible.

For packages that remain undelivered 7 or more business days beyond the estimated delivery window, please contact us within 15 calendar days after the estimated delivery date.

We will work with the applicable carrier to investigate the issue. Depending on the circumstances and the results of the investigation, we may provide a replacement shipment or refund.

10. Incorrect or Undeliverable Address

Customers are responsible for providing accurate and complete shipping information.

If an order cannot be delivered because the shipping address is incorrect, incomplete, or otherwise undeliverable, the package may be returned to the fulfillment facility.

If a reshipment is requested due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply.